We’re having some sort of major Verizon screw-up in the area. Although Kath’s computer, which functions along a DSL line, can still access the internet, my older computer (which doesn’t have the memory requirements to accommodate a DSL) is still locked into dial-up. Which isn’t usually a problem except we seem to terminal line-noise on the phone lines, making the internet inaccessible to me (and also puts the kibosh on my fax line). Which means that I’m completing work and have no means of getting it TO anybody since e-mail has become the conveyance of choice.
So I tried to call my editors to find out if they have any direct fax numbers (as opposed to, say, general switchboard faxes) so I can go to a shipping place and pay to fax the work out. And naturally all I get is voice mail. I keep thinking about how, when I was working at Marvel, phones were NEVER unmanned. Even during lunch hour, someone would always stay to man the phones. I don’t need to talk to an editor or get a callback just to get a fax number; an assistant could easily provide that information. I think voice mail, although convenient for the person being called, has become the first, best weapon in the spiralling quality of customer service and simple human interaction in this country.
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